Customer Support Executive

  • Lahore, Punjab, Pakistan
  • Full-time
  • Customer Success

Who we are

We are a team of passionate and dedicated individuals building easy-to-use software delivering amazing user experiences, best-in-class functionality, and enterprise scalability. Our software brings assets under control and helps organizations across education, event management, AV media production, engineering, construction, healthcare, manufacturing, rental, and transportation industries improve their profitability and simplify their operations.

Position Overview

Stellar support equals satisfied customers. We are looking for team players that can provide a world-class support experience to all of our customers and partners on their asset management journey. You believe nothing is above or beneath you and look forward to solving problems and helping our customers succeed through email, chat, and phone interactions with a positive and professional attitude.    

Key Responsibilities:

As a Customer Support Executive, your duties will include:

  • Responding to all customer tickets, chats, and phone calls with a sense of urgency.

  • Maintaining department SLAs and CSAT targets.

  • Escalating technical issues to product and development teams as needed.

  • Identifying and flagging potential churn risk customers.

  • Participation in projects and tasks to improve the customer experience.

Minimum Requirements:

  • 1 year of experience with software troubleshooting in a client-facing role.

  • Ability to troubleshoot and diagnose technical issues.

  • Excellent problem-solving and communication skills.

  • Ability to provide step-by-step technical assistance both written and verbal.

  • BS degree in Information Technology, Computer Science, or relevant work experience preferred.

 Work Hours:

This position requires working various shifts during US hours of 7 am-7 pm Central.